Tourism sector is a highly competitive field with rapidly changing customer expectations and service quality standards. There are many personnel in tourism enterprises, hotels, travel agencies, tour operators, airline companies, restaurants, conference and event management companies, tourism services companies, destination management companies. In order to increase customer satisfaction in these areas and to keep the knowledge of the personnel up-to-date in the sector, personnel training has become an indispensable solution for the tourism sector by being implemented more effectively and systematically through the Training Management System.
For example, in a hotel, the continuous visit of customers depends on the quality of the service they experience. The quality of the service also depends on how knowledgeable the staff are about the service they will provide and the training they receive. However, it is not always possible to participate in physical trainings from anywhere at any time. Therefore, it is important to provide online staff training in order to increase the participation of hotel staff in trainings without time and space restrictions.
In this article, you will learn how to manage the online training process more successfully and efficiently in the tourism sector with LMS (Learning Management System) and LXP (Learning Experience Platform) solutions.
What is LMS/LXP?
LMS (Learning Management System) and LXP (Learning Experience Platform) are online training platforms that digitise learning and development processes and provide fast access to information for personnel. Both platforms digitise the learning processes of personnel by offering a modern Learning Management System infrastructure. While LMS provides personnel training and tracking of content, LXP is a digital learning platform that offers a more personalised, user-centred online training process and learning experience.
Benefits of LMS/LXP to Online Training Process in Tourism Sector
Personnel training in the tourism sector becomes more systematic and accessible with LMS / LXP solutions. Some of the main advantages of using LMS / LXP solutions in the online training process are as follows:
1.More Comprehensive Staff Training
Tourism personnel should be trained for customer satisfaction and the reputation of the company. At the same time, there are many seasonal or temporary staff in the tourism sector. In this case, in order for the company to provide continuous quality service to its customers, the personnel must quickly adapt to the organisation. This is possible with online training. LMS/LXP allows you to easily create the personnel training processes needed in the tourism sector. Using the Training Management System, a standard online training process can be provided for all personnel. Online trainings that tourism sector personnel need to receive on topics such as customer relations, sales, marketing, security and corporate culture can be offered easily and effectively with LMS/LXPs.
2.Increasing Efficiency
In the tourism sector, it is important for the quality of service provided by the company that all personnel receive the same training and have detailed information about the organisation. In the tourism sector, staff training not only increases the level of knowledge of employees, but also increases the efficiency of business processes. However, it is difficult to bring the personnel together at the same time in terms of both time and space. The Training Management System ensures consistency of information by ensuring that personnel in different locations receive online training at the same standards. Personnel can quickly access the online training content they need, either with their mobile phones/tablets that they can quickly look at during their breaks, or with their computers when they are in different locations, thanks to LMS/LXPs. This facilitates the learning process, enabling both work and online training to be carried out at the same time and increases productivity. In addition, learning at their own pace personalises the learning process and increases employee loyalty.
3.Reducing Training Costs
There are many personnel in the tourism sector. Especially in hotels; there are personnel in many areas from front office to sales and marketing, from housekeeping to food & beverage services, from entertainment to security. Providing face-to-face personnel training to all personnel brings along many costs such as the organisation of the training to be given, the place where the training will be given, accommodation and the supply of necessary training materials. Online trainings provided through the Training Management System instead of traditional methods minimise learning costs and offer a time and space independent personnel training experience. By offering online training with LMS/LXPs, both time and cost are saved.
4.Current and Dynamic Education Content
In this period when customer expectations and the tourism sector are constantly changing, it is important for staff to keep their knowledge up to date. For this reason, tourism companies should invest in Training Management System solutions. LMS/LXPs offer a flexible infrastructure to keep online training content up-to-date.
How can we improve education in the tourism sector with LMS/LXP?
Designing a planned and target-oriented online training programme through the training management system allows you to focus on the knowledge and skills required by the staff. You can use the Training Management System infrastructure to design a planned and target-oriented online training programme. At this point, you can make your personnel training processes more effective by getting maximum efficiency from LMS/LXP with the following strategies.
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Personalised Online Training Programmes:
The learning process of each individual varies. Creating online training programmes tailored to the individual goals of the staff and a user-friendly platform increases their learning motivation.
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Interactive Online Training Content:
Interactive contents such as videos, quizzes, tests can be utilised to ensure active participation of the personnel.
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Progress and Performance Tracking with Reporting System:
Companies should integrate online training content into their Learning Management System platforms in order to track the performance of their staff and increase customer satisfaction. With the reporting system offered by LMSs, you can instantly monitor the learning processes of your staff, measure the efficiency of your online training processes and make the necessary improvements.
Suggestions for Achieving Success in Tourism Sector with LMS/LXP
In order to sustain success and increase productivity in the tourism industry, it is important to take full advantage of online training platforms. To optimise your staff training process using LMS/LXP:
1.Get Feedback from Staff:
Continuously improve online training processes with the feedback you receive from your staff.
2.Follow Current Training Trends:
The tourism sector is changing and developing rapidly day by day. Therefore, adapt your online training processes to this transformation and ensure that your staff quickly adapt to the changing system.
3.Support Learning Processes with Micro Trainings:
Micro trainings offered through LMS/LXPs provide a great advantage for the personnel working in the tourism sector to receive online training at a busy pace and efficiently. These short and intensive online training modules allow staff in different roles, from reception staff to travel advisors, to quickly gain knowledge in line with their work processes. For example, topics such as customer complaint management or cultural sensitivities can be effectively conveyed through micro-trainings. This saves time and makes it easier for your staff to integrate practical knowledge directly into their work processes.
Result
In the tourism sector, digital learning platforms such as LMS/LXP provide great convenience in managing staff training. These platforms, especially with Training Management System solutions, are powerful tools to increase productivity and customer satisfaction. For this reason, businesses should invest in staff training, utilise modern technologies and evaluate online training opportunities. With Super App, Vedubox offers all the tools you need for staff training and digital learning solutions on a single platform, increasing the knowledge level of your staff and providing a competitive advantage in the sector.
With Vedubox Super App, you can create a strategy that will increase your success by easily adapting to the developments / changes in the tourism sector and offer your staff the most effective learning experiences. Take your business forward with its user-friendly interface and personalised learning solutions!
