Unified communication platforms have become a hot topic not only because of COVID-19 but also due to global digitalization. However, it’s hard to deny that 2020 was a turning point for companies, accelerating their digitalization.
Even though remote work has already been spreading widely, it is a mandatory condition for many companies, including startups and giants. As a result, the global unified communications & collaboration market grew by more than 29 percent in 2020 compared to 2019.
Why Unified Communication Platforms?
Along with the need, many small and large platforms and applications emerged to support companies during the process. It gives hope to see how technology helps companies maintain their routine processes in a new way.
Changing habits is essential for survival and adaptation, and companies do not ignore this fact. Nevertheless, there is also chaos when it comes to managing all the processes online. That’s where unified communication platforms take one step further on the battlefield, providing relief by moving all office work to the digital realm.
If you are managing a team, you already know that there is much more to email traffic than meets the eye when we work remotely. We cannot visit the next room to ask questions or deliver a note from the last meeting, and everything is recorded on the digital platform. So we need to make each piece of data accessible to the relevant employees while protecting it for the company’s security.
Share and Protect Information
When the data is not traveling from one app to another, it is much more protected. Like us human beings, not traveling anymore, our data is also safe in a safe house, which is a unified communication platform. On these platforms, you can still safely share information with the relevant teams.
Safety is essential for managers and owners. Also, your employees will feel better about handling the information, as it will be safe and not leak unintentionally. So they can focus on what they are supposed to do! That’s what we want.
On the other hand, when you use many different apps to manage work digitally, employees need to remember and protect many login credentials. The IT team needs to address many issues and questions, and you may even need a larger team. However, unified communication platforms usually offer this service for free, 24/7.
Simplify Process Management
How many apps do you use personally? Imagine you need to add around 10 new apps just for the business. For the device, for the mind, for the process, this is quite a chaos. When you use many different apps for each task, it’s hard to keep track of what is going on.
Unified communication platforms provide many services in one place. Just take a look at the features of Vedubox, one of the prominent platforms, and you will see what we mean. Here are the main modules of the platform:
- Course Content Management (LMS)
- Question Bank, Test, and Exam
- Video Conferencing
- Webinar (Virtual Classroom)
- Social Portal (Blog, Forum, Newsfeed)
- eCommerce (Portal, Selling Courses or Subscription)
As you can see above, a platform works as a virtual office and simplifies the process management. You can even integrate third-party systems to personalize your virtual office further. So, everyone can see what goes on in the departments and projects they are responsible for.
That’s an excellent opportunity to follow up on all the tasks and complete them quickly without getting lost between the apps.
Make It Easy for the Team
Your team’s side task may be to learn how to use software due to the conditions. However, you hired them for their expertise, not to teach the usage of various apps.
When you use a unified platform for remote work, team members learn only one piece of software and become proficient enough to perform well in a short time. It also increases their motivation not to struggle to do their primary job.
Especially, people new to working from home may have difficulty finding motivation and focusing on their duties. A team leader can help them solve this problem by just making it easier for them.
There is another benefit for employee motivation. Let me tell you in the next subtitle.
Create Engagement Opportunities
Human beings need interaction. To keep them motivated and efficient, you need to find a way to interact with them.
Here is why: more than 600 US businesses with 50-500 employees, 63.3% of companies say retaining employees is actually more complex than hiring them. To keep your employees, there are many things to consider, and employee engagement is one of them.
Also, companies with high employee engagement are 21% more profitable. Investing in engagement is a great way to achieve long-term profit.
Unified communication platforms also work like social media. People can interact with each other about the tasks and also their personal issues, just like in an office. People miss human contact when they are isolated for a while. And each opportunity for engagement contributes to the team’s performance.
Analyze and Report Comprehensively
How do your team members perform? How are projects going? Fragmented apps make follow-up and analysis difficult. Consider a project with many steps, each executed in a separate app. You may incur losses along the way, and the worst case is that they can be hard to identify.
With unified communication platforms, everything will be very organized and easy to analyze. Even for many tasks, you can automate the reports without extra time and effort.
The time requires us to go beyond the physical offices and digitalize the business world. As we always try to do, it is best to pay close attention to the nature of these conditions and adapt to them as much as possible.
With unified communication platforms, you can help your team perform at its best. If they are provided with the best technological and technical support, remote work through unified platforms may even be better. Take advantage of the conditions rather than being a victim of them.
You can always contact us to learn more about Vedubox’s features that will boost your team’s performance.
